Memorial Hermann and Contessa Forge New Partnership

July 25th, 2022

Memorial Hermann Health System is pleased to announce a new partnership with the nation's leading high-acuity home care provider Contessa, an Amedisys company, to deliver home-based medical, rehabilitation and palliative care to its patients.

Through the partnership, Memorial Hermann will be able to offer acute hospital care, post-hospitalization skilled nursing care, and palliative care to patients from the convenience of their own homes, rather than only the traditional brick-and-mortar inpatient or rehabilitation facilities. Contessa’s hospital care at home model is proven to reduce readmission rates by 44 percent, decrease hospital length of stay by 35 percent, and achieve a patient satisfaction rate of more than 90 percent.

“Our new partnership with Contessa exemplifies Memorial Hermann’s commitment to deploying innovative care models by transforming our service lines to put the patient experience front and center,” said Dr. David Callender, President and CEO of Memorial Hermann. “Offering at-home care options gives our patients more convenient choices and truly puts them at the center of care delivery.”

Based on meeting eligibility criteria and the consent of the patient, participating patients will be discharged directly from the Emergency Center without ever being admitted as inpatient and transferred home as soon as possible with easy-to-use remote patient monitoring devices. Immediately, patients will begin receiving both in-person and virtual visits from their care team daily. This care delivery model allows patients to recover in the familiarity of their own home, while receiving expert medical care from trusted Memorial Hermann clinicians and providers.

In addition to hospital care at home, patients will also be able to choose if they would like to receive rehabilitation care at home. Skilled nursing care at home gives patients who are eligible for admission to a skilled nursing facility after a hospital stay the option to receive rehabilitation and other medical services in the comfort of their home.

Palliative care at home provides additional support to seriously ill patients, their families, and their caregivers. Patients are provided with complete coordinated care through in-home or virtual visits from Memorial Hermann care team members; 24-hour services such as physical, emotional, and spiritual support; and in-depth discussions about their conditions and treatment plans, as well as social services.

“We are honored to partner with Memorial Hermann to deliver high-acuity care directly in patients’ homes,” said Travis Messina, Contessa’s chief executive officer. “Memorial Hermann is committed to investing in community-based care. Contessa’s comprehensive home-based care model mirrors that vision and ensures patients have access to the right care, at the right time, and in the right place. Together, we are redefining healthcare for Southeast Texans.”

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